Hotel / Resort General Manager

Hotel / Resort General Manager

Blue Mountains

Primary Function

This role manages all aspects of hotel activities and relationships at the Leisure Inn Spires Resort, industry panels and organisations, directors, StayWell executives and hotel owners. The General Manager ensures that Leisure Inn Spires Resort is managed professionally and achieves and exceeds the budgeted outcome.


  • Act as hands on General Manager at Leisure Inn Spires Resort
  • Oversee the management of Leisure Inn Spires Resort
  • Make certain StayWell Holdings standards are understood and upheld
  • Report on progress and communicate with directors and executives
  • Minimise staff turnover and manage staff development and career planning
  • Promote and ensure a good working relationship with all hotels in the area
  • Comply with employment policies and employment legislation
  • Comply with SWHG OH&S policies and government regulations
  • Plan strategies to exceed budgeted revenue and improve cost targets
  • Streamline operational procedures

Essential duties and responsibilities

Revenue Management

  • Take responsibility for the business performance of Leisure Inn Spires Resort
  • Develop and implement business plans
  • Manage the rooms division to maximise occupancy at the best achievable rate
  • Analyse and develop marketing activities and special promotions in conjunction with the sales department
  • Participate in local sales activities
  • Prepare, implement, and monitor budgets
  • Prepare and submit all reports required by the President, directors, and StayWell executives within the required timeframe
  • Instigate and control yield management procedures and ensure the best occupancy and rate is achieved

Essential duties and responsibilities 

Cost Control

  • Oversee the preparation of forecasts and rosters
  • Review payroll cost and evaluate wages to service levels and industry benchmarks
  • Analyse and adjust operating supply cost
  • Organise, check and analyse monthly stock takes and report outcome
  • Follow recognised good practices when ordering and receiving goods

Staff Development

  • Support StayWell Holdings policies and put into effect all training carried out at the property
  • Lead and direct a diverse team of employees and supervisors
  • Encourage and support staff and use counselling procedures to improve service and staff morale
  • Ensure staff is informed and communicate all corporate office instructions and policies as required
  • Use effective recruiting techniques, following EEO and anti discrimination legislation

OH&S and Risk Management

  • Apply safe work practises, ensure staff are trained and aware of emergency procedures and manage risks
  • Ensure staff are aware and confident of procedures in case of emergencies

Care Taker Duties

  • Must be available for after hour call outs from guests
  • Must be in a sober and fit state to deal with customers and building issues after hours
  • To carry out a security check after hours

Desired attributes

  • 2-4 years experience as a resort or hotel General Manager
  • Hirum experienced
  • Experience leading & motivating a team
  • Experience in preparing & working towards a budget