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General Manager - China

General Manager - China


StayWell is on a constant journey to become a leading global hospitality company with headquarters right here in Sydney. 

We are searching for a General Manager to lead a new hotel offering in Suzhou China that will be responsible for the hotel opening, daily operations and hotel performance. This brand new hotel will offer 118 guest rooms across 6 floors, 3 food outlets, 3 meeting rooms and a gym. 

Experience Required

  • Experience in 4 Star Hotel Minimum 5 years
  • Experience in Full-Service Property
  • BA / Degree in Business Administration BA
  • 6 – 10 years Experience in Operations, Sales and Marketing, Finance and Accounting 
  • Extensive knowledge of the China market
  • Preference for someone currently based in China
  • Starting date October 2021

Job Description

  • Position - General Manager
  • Department - Operations
  • Reporting line - President
  • Relationships - The Hotel General Manager works closely with guests, hotel staff, StayWell executives, owners, and directors

Primary Function

  • This role manages all aspects of hotel activities and relationships including but not limited to guests, employees, the local community and authorities, suppliers, industry panels and organisations, directors, StayWell executives, and owners. The Hotel Manager ensures that the hotel is managed professionally, to StayWell standards and achieves and exceeds the budgeted outcomes.


  • Accountabilities
  • Act as hands-on General Manager 
  •  Promote the hotel and StayWell Holdings in China
  • Make certain StayWell Holdings standards are understood and upheld
  • Promote and ensure a good working relationship with hotels in the area
  • Report on progress and communicate with directors, owners and executives
  • Establish and maintain relationships with contractors and subcontractors
  • Minimise staff turnover and manage staff development and career planning in conjunction with the Director of Human Resources
  • Comply with StayWell employment policies and China employment legislation StayWell
  • Comply with SWH OH&S policies and China Government regulations SWH OH&s\
  • Obtain and hold licenses as required by China laws and ensure contracts comply with local regulations
  • Plan strategies to exceed budgeted revenue and improve cost targets
  • Streamline operational procedures

Essential duties and responsibilities - Pre-Opening Management

  • Develop and implement pre-opening plans and business plan
  • Take responsibility for all pre-opening activities, including departmental setup, recruitment, control procedures, and FF&E fit-out completion according to action lists and agreed timelines FF&E
  • Coordinate with Corporate Office to ensure consistency of systems, procedures, and standards
  • Direct and assist the pre-opening team to achieve targeted outcomes on time and at the set standards
  • Communicate progress and update executives, directors, and owners regularly
  • Hold and chair meetings with builders, developers, owners representatives and the pre-opening team

Revenue Management

  • Manage the property to maximise occupancy at the best achievable rate
  • Take responsibility for the business performance 
  • Analyse and develop marketing activities and promotions with the sales department
  • Participate in local and area sales activities
  • Prepare, implement, and monitor budgets
  • Instigate and control yield management procedures

Reporting Management

  • Prepare and/or manage the preparation and submit all reports required by the President, directors, owners and StayWell executives within the required timeframe
  • Present daily/weekly updates to owner's representatives as requested

Cost Control

  •  Oversee and monitor the preparation of forecasts and rosters
  • Review payroll cost and evaluate wages to service levels and industry benchmarks
  • Analyse and adjust operating supply cost
  • Organise, check and analyse monthly stock takes and report the outcome
  • Implement and oversee good practices when ordering and receiving goods

Staff Development

  • Support StayWell Holdings policies and assist the Global Director of HR
  • Lead by example and direct a diverse team of employees, managers and supervisors
  • Encourage, support, and counsel staff to improve service and staff morale
  • Ensure staff is informed of all corporate office instructions and policies
  • Use effective recruiting techniques, following EEO and anti discrimination standards

OH&S and Risk Management
• Apply safe work practises, ensure staff are trained and aware of emergency procedures and how to manage risks



One of the largest hotel management groups in Asia Pacific, StayWell Holdings and its parent company Prince Hotels Inc., offers a diverse portfolio of properties across a combined network of 94 open and operating hotels worldwide. 

Prince Hotels & Resorts and StayWell’s combined brand offerings include The Prince Akatoki, The Prince, Grand Prince Hotel, Policy, Park Regis, Prince Hotel, Leisure Inn Plus, Prince Smart Inn, and Leisure Inn.  Each brand offers guests quality experiences ranging from luxury to lifestyle though to midscale.

Prince Hotels & Resorts and StayWell have set a strategic goal to deliver 250 hotels in the medium to long term. The expansion of both company brands will take place across the regions of Asia-Pacific, South East Asia, China, Japan, the Middle East, Europe and the United States.

A career at StayWell offers you:

  • Opportunity to grow your career with a fast growing international hotel group
  • Regular celebratory, team building & social activities
  • Annual performance bonus
  • Recognition for service cash bonus
  • Staff + Family & Friends rates at all our hotels worldwide
  • Optional work from home days 
  • Opportunities to undertake skills & personal development training
  • Close-knit, fun, friendly team