ONE OF ASIA-PACIFIC’S
LARGEST HOTEL MANAGEMENT GROUPS

• BRANDING & IDENTITY
• DISTRIBUTION & CHANNEL MANAGEMENT
• SOCIAL MEDIA & PUBLIC RELATIONS
• DIGITAL MARKETING
• SALES & ACCOUNT MANAGEMENT
• WEBSITES & BOOKING ENGINE

The Revenue Generation Department provides support and contributes to maximising property performance goals. This is achieved through providing a platform of systems and services across areas including Business Planning and Budget Reviews, Brand Development and Brand Standards Compliance, Public Relations, Advertising, Loyalty Program, Partnership Marketing, Digital Marketing (Social Media, Email Marketing, SEO/SEM), Website Management, Sales, Revenue Optimisation and Channel & Distribution.

• Identify and source the latest technology and innovation
• Improve the efficiency and productivity of the group
• Establishes and oversee the group’s IT strategy
• Develop and maintain an internal network as well as external cloud services
• Develop and Maintain a hybrid network and standard operation environment
• Provide turnkey IT services for established and newly built hotels

Key objectives are to assist owners to

• Build the best possible hotel
• At the lowest possible price
• In the quickest possible time
• With the most efficient design and circulation

Project Feasibility Assessment | Project Control Group (PCG) Brand Assessment and Suitability | Interior Design | Signage MEP (Mechanical, Electrical & Plumbing) | Safety/Security Pre Opening Activities | Turnkey Procurement Solutions Codes | Defect Analysis and Rectification | OE&S Procurement Support Services

Finance provides strategic business planning, budgeting, cash flow forecasting, producing and analysing financial and operational KPIs, auditing and cost control as well as a wide range of property financial and management reporting. Through its key functions, the finance management team provides financial support and supervision in key decision making processes to maximise profitability and minimise operating costs, monitor working capital requirements and bank accounts, conduct investment analysis and manage insurance coverage to safeguard asset values.

• PERFORMANCE REVIEW
• FINANCE & TREASURY
• REPORTING
• RISK MANAGEMENT
• STATUTORY COMPLIANCE
• FINANCIAL MODELLING

• KEY OPERATING REPORTS
• PERFORMANCE MONITORING
• POLICY & PROCEDURES
• SERVICE STANDARDS
• STAFF TRAINING & DEVELOPMENT
• PROPERTY AUDITS

OPERATIONS

Operations Department supervises the day to day running of the properties in the group, providing appropriate support and services to ensure each property meets its financial performance targets and service standards. This is achieved by establishing, implementing and monitoring operating policies, procedures, systems and standards across the room and food & beverage departments.

HUMAN RESOURCES

Human Resources are responsible for the strategic process, development and expansion of human assets for properties within the group. The Human Resources Team utilises the latest technology and applications for sourcing and evaluating human assets, global OH&S compliance, psychoanalyzing program for staff recruitment, performance review, mystery guest shopping program conducted by independent consultants and ongoing training, thus ensuring the best people with the right skillset and attitude are hired and retained. This results in strong growth of returns to owners and investors and a welcoming experience for customers.

ASSET MANAGEMENT

Responsible for the management of more than 500 individually owned apartments in StayWell’s property portfolio. It represents the group and apartment owners on property body corporates and provides advice relating to property repairs and refurbishments.

LEGAL

StayWell’s in-house Legal Department provides legal services to the group for the benefit of the managed properties by reviewing property contracts, licenses and permits. It also offers assistance with banking management and funding relationships. This department also provides assistance on any litigation or disputes affecting the property as well as providing support through an affiliated legal firm to assist owners with property acquisitions, joint ventures and other legal issues if required.

|  OWNERS NEWSLETTERS
|  BODY CORPORATE MEETINGS
|  ROOM REFURBISHMENTS
|  BUILDING MANAGERS REPORTS
|  AID WITH PROPERTY ACQUISITIONS
|  REVIEWING CONTRACTS

This department works closely with developers, property owners and investors by assessing new property projects to ensure they meet the
group’s brand standards.

Additionally, the team certifies that the property design and product is positioned correctly to meet the demand of the relevant markets to assure its long-term financial viability.

• Well researched site location, fully accredited brand selection, fact based project feasibility, metrics targeted at performance
• Customise the contract for the clients benefit to maximise return on their investment.
• A clear objective to help the hotel owners and developers own the best hotels at the cheapest price at the least amount of time with an efficient circulation of layouts.
• Ability to get involved in the full spectrum of hotel project from investment to development to management to leasing to marketing licenses to strata title management.
• Highly experienced hotel development and tech services team based in Sydney Global Office as well as multiple regional offices around the world.

Pre Opening Budget Preparation to estimate the expenses for various activities,

• Key Assumptions
• Pre-Opening Budget Summary
• Pre-Opening Budget
• Manning Guide
• S&M Pre-Opening Budget
• Contract Employee Guide
• IT Pre Opening Budget
• Staff Benefits
• Guest Amenities

Comprehensive pre-opening critical path providing guidance for completion of key tasks across various areas including Brand Compliance, Rooms Division, Housekeeping, Food & Beverage, Engineering, Finance, IT, Revenue Generation, Human Resources, Recreational Facilities, Security, Kitchen

HANDOVER PROGRAM

• Main Building Work Handover Schedule
• Technical Services Design & Construction of Interior Design Approval Form
• Sequence Of New Hotel Design & Construction And Timeline

DEFECT CHECKLIST

• Report on number of rooms defects
• Report on number of outlet defects
• ROOM INSPECTION
• Ensure room meets brand standards
• Each room is inspected
• Defects are listed with photographs and commentary
• Ensure room meets design standard
• MEP / IT
• A/C, Water pressure, WI-FI, TV and Phones are all checked

MASTER PROJECT TRACKER

• Monthly report from project manager
• All construction items are listed with progress status
• Revised to the latest building handover date