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Frequently Asked Questions

This is a list of questions we often receive from customers and guests. Please check here before contacting us, your answer might be right here already!

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About Our Japanese Hotels

Frequently asked questions about our hotels in Japan.

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About Our Overseas Hotels

Frequently asked questions about our hotels outside of Japan.

Information about booking and using our hotels in Japan

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About the Rate List

Information about the rate list for our hotels in Japan
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Bringing Your Children

Information about bringing your children to our hotels in Japan.
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About Reservations and Use / Feedback

Please use this form if you have any questions about a reservation or the use of our facilities, or if you would like to provide your feedback to us

Seibu Prince Hotels ＆Resorts Central Reservations

We can help you make reservations for hotel accommodations in Japan 24 hours day, 7 days a week, with a single phone call

Seibu Prince Hotels ＆Resorts Central Reservations